Last updated: 7 August 2026
This Refund & Cancellation Policy applies to all services purchased from KAEL PULSE DIGITAL PRIVATE LIMITED ("Company", "we", "us", "our"). By engaging our services or making a payment to us, you agree to this Policy together with our Terms & Conditions.
1. Nature of our services
We provide customised software and digital platform services delivered against an agreed scope of work. Because work is performed specifically for each client, fees are linked to milestones and to the effort already expended. We do not sell physical goods, and there is therefore no shipping or return process.
2. Cancellation by the client
- You may request cancellation of an engagement at any time by writing to zhengpeiyi1006@gmail.com.
- If you cancel before any work has commenced, you are eligible for a full refund of any advance paid, less any non-recoverable third-party costs (for example domains, hosting, licences or app-store fees) already incurred on your behalf.
- If you cancel after work has commenced, fees for work completed up to the cancellation date and any committed third-party costs are non-refundable. Any unused balance of an advance will be refunded to you.
- For monthly retainer or AMC services, you may cancel with 30 days' written notice. The current month's fee is non-refundable; no further months will be invoiced.
3. Cancellation by us
We may cancel an engagement if the requirements fall outside our capability or our acceptable-use rules, or if required information or payments are not provided. Where we cancel and you are not at fault, we will refund any amounts paid for work not yet performed.
4. Refund eligibility
A refund will be considered in the following cases:
- A duplicate or accidental payment was made;
- Payment was charged but the service was never initiated;
- An amount was charged in excess of the invoiced value;
- We are unable to deliver the agreed service.
Refunds are not available for milestones or deliverables already completed and accepted, for services already rendered, for third-party costs already committed on your behalf, or where a project is delayed or abandoned because required inputs, content or approvals were not provided by you.
5. How to request a refund
Email zhengpeiyi1006@gmail.com with your invoice or order number, the payment reference / UTR, the amount, and the reason for the request. We may ask for additional details to verify the transaction. Requests should be raised within 30 days of the payment date.
6. Refund processing time
- We acknowledge every refund request within 2 business days and confirm our decision within 5 business days.
- Approved refunds are processed to the original payment method / source account within 7–10 business days of approval.
- The time taken for the amount to appear in your account depends on your bank or payment provider and is outside our control.
- Refunds are made in Indian Rupees (INR) to the same account from which the payment was received. We do not process refunds to a different account or beneficiary.
7. Chargebacks
If you have a concern about any charge, please contact us first so that we can resolve it quickly. Raising a chargeback or payment dispute without contacting us usually delays resolution and may result in suspension of ongoing work until the dispute is closed.
8. Contact
| Company | KAEL PULSE DIGITAL PRIVATE LIMITED |
|---|---|
| Refunds & support email | zhengpeiyi1006@gmail.com |
| Phone | +91 79772 09171 |
| Hours | Monday – Saturday, 10:00 AM – 7:00 PM IST |
| Address | G-4, Ground Floor, Sai Shraddha, Rahul Park, Jesal Park Road, Bhayandar East, Mira Bhayandar, Thane – 401107, Maharashtra, India |