Last updated: 7 August 2026
KAEL PULSE DIGITAL PRIVATE LIMITED ("Company", "we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit kaelpulse.in or engage our services. It is published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you provide: name, email address, phone number, company name, GSTIN, billing address and any message or project information you submit through our contact form, by email or by phone.
- Transaction information: billing details, invoice records and payment confirmations when you engage our paid services. Full card numbers, UPI PINs, net-banking passwords and OTPs are handled entirely by our payment gateway and banking partners and are never collected or stored by us.
- Project data: content, documents or data you provide to us so that we can deliver the agreed services. This is processed on your instructions and only for the purpose of the engagement.
- Technical information: basic usage data such as IP address, browser type, device type, referring page and pages visited, collected to operate, secure and improve the website.
2. How we use your information
- To respond to your enquiries and prepare quotations;
- To deliver, maintain and support the services you engage us for;
- To process payments and issue GST invoices and receipts;
- To communicate about your project, including service and security notices;
- To comply with legal, tax, accounting and regulatory obligations;
- To detect, prevent and investigate fraud, abuse or security incidents;
- To improve our website and services.
We do not use your personal data for automated decision-making, and we do not send marketing communications to enquirers who have not asked for them.
3. Payment data and security
Payments made to us are processed through authorised payment service providers, banks and UPI rails operating under applicable RBI and NPCI guidelines. We do not collect or store your full card details, UPI PIN, net-banking credentials or OTPs at any time. We apply reasonable technical and organisational security measures — including encrypted transmission, access controls and least-privilege practices — to protect the information in our possession.
4. Sharing of information
We do not sell or rent your personal data. We may share information with:
- Service providers who help us operate, such as cloud hosting providers, payment gateways and banks, only to the extent necessary and under confidentiality obligations;
- Government, regulatory, tax or law-enforcement authorities where required by applicable law or valid legal process;
- Professional advisers such as auditors, accountants and legal counsel, under confidentiality.
5. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, tax or reporting requirements. Invoicing and tax records are retained for the period required under Indian law. Project data is deleted or returned on request at the end of an engagement, subject to those legal retention requirements.
6. Cookies
Our website may use basic cookies or similar technologies to enable core functionality and to understand aggregate usage. You can control or disable cookies through your browser settings; core pages of this website remain usable without them.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal data we hold about you, withdraw a consent you have given, or object to certain processing. To exercise these rights, contact our Grievance Officer using the details below. We will respond within the timelines prescribed by applicable law.
8. Children
Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal data from children.
9. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the "Last updated" date shown above.
11. Grievance Officer & contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are set out below. Please write to us with any privacy question, request or complaint and we will acknowledge it within 24 hours and resolve it within the period prescribed by law.
| Company | KAEL PULSE DIGITAL PRIVATE LIMITED |
|---|---|
| Grievance Officer | Mr. Mahendra Kailash Mani Tiwari, Director |
| zhengpeiyi1006@gmail.com | |
| Phone | +91 79772 09171 |
| Address | G-4, Ground Floor, Sai Shraddha, Rahul Park, Jesal Park Road, Bhayandar East, Mira Bhayandar, Thane – 401107, Maharashtra, India |
| Hours | Monday – Saturday, 10:00 AM – 7:00 PM IST |